Compliance · In plain English
Every piece listed on Aureve House is inspected by our in-house authenticators against maison references — leather grain, stitching, hardware, movement serials, hallmarks and provenance documents. Items that cannot be verified are refused and the consignor is notified. Buyers receive a signed certificate of authentication with every order.
We use six grades, from Pristine to Well-Loved. Consignors self-grade at listing; our specialists re-verify against photographs and the item in hand. Material mis-grading is grounds for delisting, refund and, on repeat, account closure.
We accept authenticated handbags, watches, fine jewellery, ready-to-wear and accessories from established luxury houses, together with original boxes, papers and receipts. We do not accept replicas, unbranded goods, items subject to CITES restrictions without valid permits, or anything the consignor cannot prove they own.
By using Aureve House you agree to act lawfully and honestly. Listings must accurately describe condition, materials and history. Aureve may remove listings, suspend accounts and withhold pending payouts where misrepresentation is established. Disputes are resolved under the laws of England and Wales. Aureve acts as agent for the transaction; sellers remain legal owner until the buyer confirms receipt.
We collect account email, hashed password, display name, listing and order data, and payout details when you request a withdrawal. We do not sell data and we do not run advertising. Bank statements read 'AVHS Ltd'. Account deletion requests to safety@aurevehouse.com are honoured within 30 days.
Sellers retain ownership until the buyer confirms receipt. Commission is set by the platform and shown before you list; payouts clear after the settlement hold period following delivery confirmation. Withdrawals are reviewed by our finance team within 48 business hours. Repeated mis-grading, late dispatch or off-platform contact leads to delisting and possible account closure.
Unworn items with tags: returned within 14 days for a full refund minus shipping. Pre-owned pieces: returns reviewed case-by-case; we accept returns where condition materially differs from the listing. Refunds are issued within 7 business days of inspection to the original payment method.